Bad customer service

Recipient Name : Puseletso Monayke Company Name: Old Mutual Company Adress: Wanooka place, St Andrews Rd, Parktown Johannesburg, 2193

To Whom it may Concern

I'm writing today to complain about the Poor, ***********, Appalling and Abhorrent service I received On the 16th of February 2022. I was visited By two insolent investigators from Old Mutual Company by The Name of Biko and His Accomplice.

Biko and His Accomplices showed up at My home, Claiming to do an investigation, Having The audacity to Disrespect and Questioning me regarding My late Mother's personal Information. Biko and his accomplice Don't have a very Pleasant attitude and I found that so profoundly Disrespectful and unacceptable, I'm disappointed for such a huge company to have such insolent, *********** and not well Mannered Investigators. They are without Doubt a disgrace and awful beings with animalistic behaviour.

Losing a Parent is one of the most tormenting experience which I woudint Wish anyone to binge in. Despite My pain and not being in the right state to communicate Old Mutual Investigators had the audacity to Question me in a very ghastly way, threatened and verbally ganged up on me. For such A dignified Company I'm so disappointed to say It lacks Proper Communication skills and Clientele.

I had signed A consent Letter on the 18th of February 2022, I was rudely interrogated On the 16th of February 2022. I'm profoundly disappointed and Mostly hurt. I don't Comprehend how the investigators exposed My Mothers confidential Information to my neighbours such as Recordings without signing the consent Letter. I didn't know that The decreased Confidentiality isn't considered anymore.

I have sent Nicolene the information that I knew about my mother, except the letter of executorship and bank statements as I'm still waiting for executorship letter from my lawyer. On the 28 February 2022 I received an email from Nicolene requesting more information that I think it's their job to do because I have supp**** them with all the information I knew concerning my Mothers Medical History. I highly found it so unprofessional for Nicolene to ask me to take pictures of my mother's medication and expose it to her And the prescribed medication as well, as for I had Sent all the Drs Information that My Mother attended. Everyday it's more information that they requesting. The question that I have is where should I take my mother's file number and proof of her Medical history as for it is Confidential. This clearly shows that Old Mutual Iwyze is really not to be trusted and I wouldn't urge anyone nor expose myself in working with such a company.

I trust this is not a valid way that old Mutual wishes to conduct business with valued Customers. I have always Considered Old Mutual to be the best Company as for People Highly recommend it. I would welcome the opportunity to discuss matters further and how You willing to prevent such a predicament and Treatment from Occurring again. Looking Forward to hearing from you. It's been 3 months since I sent them everything they requested but still the is no update, feedback or any communication.