Bad Customer Service

<p>IWyze has got to be the worst insurance Company when it comes to customer service. Our car had an accident on the <br />16th of December. We registered a claim and the claim 963332 was assigned to Alina Ngwenywa. She called us to ask<br />for a copy of the police accident report and that was the last time she ever called. We have been chasing her<br />for the progress of the claim and we are told the same thing everytime that she is on another call and she<br />will get back to us and she never does. Last week we where told she is waiting for Management to approve the<br />claim as she had already sent it to them. Today I spoke to Palesa and she says <br />Alina is waiting to confirm my wife's 16 years of insurance and her past insurance with Outsurance, and she has<br />never even had insurance with Outsurance. I was told its a random check. Our car is being damaged by the rain and<br />Sunshine at SMD while Alina awaits feedback for a random check, why doesn't she call my wife to get clarity if there's something she needs to help her finalise the claim. Who will cover the cost for the additional<br />damage to the car caused by the car parked outside a s**** yard and parts that might <br />be lost? Alina has never ever picked up a phone to update us on the progress of the claim. We have to run around asking<br />for an update while they deduct their preimiums and we dont have our car. It almost a month now and that<br />car has not even seen a Panel beater as yet. I would like this claim to be finalised ASAP.</p>