Bad customer service

I submitted a claim on my scratch and dent cover on Tuesday 5/01/2021. I had to keep calling iwyze to get feedback on my claim. On Friday when I called in again I spoke to Bianca who advised me that according to the notes on the system the quote was too high and I should send through a revised quote, which I did send on the same day to Bianca Pretoriuos and ***. I call again on Saturday and spoke to Raymond who asked me to send quote to him and he will forward to Portia, which he did. I have not heard anything from Portia. I called in again this morning and spoke to Onica who checked Portia's emails and said the quote was not received. Each time that I call in to follow up I get told to send the quote to different people. This claim has been going on for a week now and no progress has been made. Everytime I phone in I get told different stories.