bad costumer service

I am writing today to complain of the poor service I received from your company from April to date.

My vehicle was involved in an incident on April 15, 2024, and it was taken In for repairs.

Your representatives did not communicate anything to me to date, I have repeatedly tried to ask your representative about the progress of the car, and I was told it was not my job to call them as seen on the attached email this is not the first email I have sent complaining about your poor service and your turnround time.

I am most annoyed that I wasted a lot of money on a rental vehicle and Iwyze’s lack of duty is now reflecting and the panebeater has stated that we have to start paying storage fees for the vehicle, I cannot believe that no assessor has been appointed and no authorisation for repairs given. I will not be held responsible for your lack of duty and incompetence, Please can you urgently look into my claim and authorise repairs, I will also be taking my experience to Hellopeter I think its hight time your CEO Mr Nkazi Sokhulu, sees what we deal with every day. I will be terminating my insurance cover with you please send the forms. @LIEZEL VAN JAARSVELD Please assist