Bad Claims experience and service

Item: iWYZE
Rating: 3
Author: Mohammed S

Extremely dissatisfied with service received from Iwyze Claims department. Registered a claim on 14th September for my vehicle, fast forward a month and a half later, and I am still waiting for finalisation after being promised for weeks on end now only to get a call from a strange gentleman claiming to be the assessor requesting me to come out to the accident scene - did not seem to even know much about my claim. Emailed the lady helping with my claim asking for assistance and still have not received any response. Also called in and held the line for over 25minutes before call was dropped. Still waiting for feedback till today.

Helpful (0)

Replies (2)

Mohammed S's updateReviewer Update

01 Nov 2021, 20:51

This still does not constitute the lack of communication or transparency from Iwyze. Furthermore, I was advised that my claim has been delayed due to there being an allegation of "DUI" and Iwyze is now requiring me to undergo an investigation, a month and a half later, based on here-say and with no admissible evidence. This seems like an excuse to prolong my claim as I do not know how Iwyze could possibly determine anything a month later - if this was the case, I should have been taken for a blood-alcohol test the very same night of the accident. This is a farce now and will be escalated to the Ombuds for Short Term Insurance.

Thanks for the inconvenience Iwyze!

Mohammed S's update01 Nov 2021, 20:51

Reviewer Update

iWYZE's replyOfficial

02 Nov 2021, 14:31

Dear Mohammed We acknowledge receipt of your complaint, and the contents are noted.
Please be assured that we have directed your request to the team manager for urgent assistance. Kind regards
The iWYZE Team

iWYZE's reply02 Nov 2021, 14:31

Official