BAD CLAIMS EXPERIENCE

3 Weeks ago, I submitted a cell phone claim with Iwyze. No one from thier business cared to follow up with me after the claim was logged. I had to call a couple of times for them to process the claim. After that struggle, they said my claim was approved and refered me to the most useless service provider i have ever had to deal with.. PHOSEFAST. PHONEFAST sent me a phone that doesnt work, when i informed them of this, they made it my problem and i had to go to huawei to get an assessment as to why the phone doesnt work.

I called them back to inform that the HUAWEI confirmed that the phone doesnt work. They made promises to come get the phone and replace it with an upgrade. well, i havent heard anything from PHONEFAST to this very day.

This morning i called IWYZE, instead of them solving my problem, they have referred me to another service provider. The lady i spoke too lacked empathy nor emotional intelligence to understand my frustration of spending over 3 weeks without a working phone. she just said she sent request to new servie provider and doesnt know how long they will take to replace my phone.

If a claim for a cell phone will take this long to sort out, how about a car..i am so frustrated and regret being covered with this company.

To make matters worse, on friday i receive a notification from my bank starting that IWYZE want me to authorize a R1940 debit order, an increase of R500 from what i am currently paying. Is this a joke. another client about to cancel this insurance and will make sure all my family and friends know to never take cover with this insurance compnay/

I have already paid my excess, IWYZE, I NEED A PHONE.