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Palesa M

1 reviews | Active since May 2015

04 Aug 2016, 14:44

BAD BAD BAD BAD to the worst

<p>for the past two years I ve been a very loyal and paying my insurance every month. But this year all u guys do is debit funds that we never agreed on.</p> <p>First the was a debit of R45 before the 20th, I called to ask what was the debit for and no one from Iwyze could explain or give me a valid reason then I get an email that my premium has gone up from 1538 to 1621, why I still don’t know. Cause last year in October it went up from 1400 to 1538. On The 20th of July you debited my account R2200 for what I still don’t know. I called In and as always the consultant are useless and clueless they couldn’t answer me. I reversed the 2200 debit because I don’t understand what that was for….</p> <p>I am sick and feed up with Iwyze and those unreliable consultants……………. I WAS IN an accident last year in October and it wasnt my fault so Iwyze said gore they will claim back from the company of the truck that bump into me. i paid my 5700 and IWYZE told me that they will refund me once they get in contact with the company till to date i am still waiting. M************xxm i hate myself for sticking around with IWYZE for so long.. </p>

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Replies (4)
iWYZE
iWYZE's reply05 Aug 2016, 06:56
Official

Dear Palesa

We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us.

Your complaint ref is : MF- ********** 916

We can confirm that Lucas Segone from our Client Services was assisting you with your premium matter and was awaiting feedback from our Claims – Legal regarding your excess recovery. Please know that your matter will be concluding today.

Please contact us at ********** for further enquiries. us.

We look forward to resolving this matter in a manner that you will find satisfactory.

Regards,

Rodwell

iWYZE Team

iWYZE
iWYZE's reply05 Aug 2016, 14:10
Official

Dear Palesa,

We confirm that your matter regarding your premium was discussed and resolved.

Your matter regarding your excess recovery, it was confirmed that a follow up will be done with our Legal Dept. and feedback will be advised on Monday 08 August 2016.

Best regards,

Rodwell

iWYZE Team

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Palesa M's update08 Aug 2016, 13:44
Reviewer Update

I am still waiting for the call, sinse i was advised that ill be contacted on Monday..... IWYZE is

Absolutely ridiculous ............. The servise is BAD

iWYZE
iWYZE's reply10 Aug 2016, 12:36
Official
Good day Palesa, Your matter was followed up and we note that you were not called on Monday 08 August and for this we do apologies, but Lucas from our Client Services called you on the Tuesday 09 August to give you feedback regarding your recovery. The Client Experience Team has since made contact with Ernest this morning and your recovery progress was discussed. The Client Experience Team and Ernest agreed that another follow will be done tomorrow 11 August 2016. Best regards, Client Experience Team