Bad bad

So after hitting a pothole and bursting 3 tyres. I cslledcmy insurer iwyze for roadside assistance. I was then told I don't have an active with them of which I disputed. I was then "transferred " to their client services department of which I was put on hold for 20 minutes. So I hung up and called them directly. I waited 2 hours for the tow truck and still had to walk home. Nevermind the fact that I have carhire on my policy. My car was taken for assessment for 2 tyres punctures I mean really. What a mediocre company. The *** that we pay for. Never een missed 1 premium but the service is so bad. I hope peopel see this in masses. Dont insure with iwyze