Back service and bad claims experience.

I am not happy with this insurance company at all. February 2022, I missed my bank debit order as such I was not insured for 30 days until my next successful debit. I noticed that 2 months after that I was debited more and enquired about it. The gentleman was helpful and told me he would Fix the error ****tle did I know he was applying a discount on my premium). After that I was now pay about R10 less that my original installment.

In September 2022 I called for my insurance annual insurance review and I was told on the spot that there is nothing that could be done and I would have to pay for the current increased rates because there was already a "Discount" on my profile which I knew nothing about. I called to query this and I was told they would request a call recording and that I would be contacted back, to date I have received no update despite my calls for follow up.

Now I claimed for my lost phone which was insured for R16 000 but I am told they can only replace it for about R10 000. for the past 3 years I have been paying insurance for a R16000 only to get less out at claim stage.

* I want the call recording they said they will request and it should say that a discount will be app**** and it will hinder me from getting any discount at review date and should I want to hear myself either agreeing or disagreeing to this. * I was never ever told that I should check in every now and then to check/update the value of my insured phone. I believe my cellphone claim payout should be R16000 less access.

Can someone please call me back and explain this to me and have the call recording ready.

Claim *** Kgaogelo Ramolefo alt number: ***