Back on or about 20 February 2025, I noticed water damage in my ceiling and filed a claim with my insurance company after discovering a leak in my roof

Back on or about 20 February 2025, I noticed water damage in my ceiling and filed a claim with my insurance company after discovering a leak in my roof. Water was seeping into my home, so I knew I needed to act quickly. The insurance assessors finally showed up on March 3rd during rainy weather. Instead of doing a proper inspection, they only peered through the trap door and quickly dismissed my claim, saying it wasn't covered under my policy. A professional whom I hired to review the finding, disputed the conclusion reached by the assessor more especially because he when onto the roof to inspect. After repeated attempts to get Old Mutual iWyze to conduct a full assessment, an assessor came to my house on 20/03/2025. However to date I have not received feedback from the insurer and this is after repeated follow ups. The damage to my house persists while I receive poor service!