Awful service

I have submitted a claim with Iwyze gap cover in Feb 2018. After 2 weeks of no response I contacted them and was told that the email address I submitted to was incorrect, even though I used the email address on the claim form. I then re-submitted my request and heard nothing again. I followed up and was told I need to submit documentation from my doctor. They finally sent me the forms which I returned and heard nothing back. I followed up again today and was told my claim has been rejected. If i had not called, I would not have known. My claim was rejected as it was deemed that my condition was pre-existing. The form asks the date of first CONSULTATION wit my doc and NOT the date of DIAGNOSIS. Now again, I would have to run around for documentation. It's been 2 months of no feedback and i find this to be pathetic service. The claim consultant Lindiwe was even more pathetic in her customer service, she just kept re-iterating the same thing without LISTENING. I had to be forceful before she would stop and actually listen to my question.