Awful roadside assistance experience

I have been a customer for years, I have had car insurance with you guys for a while..I had a battery problem with my car today,decided to call the roadside assistance department for help.I couldnt get through spent 40 minutes on the line without anyone picking up,then I finally get through and the person I spoke to asks for my policy number,I provide it,she then puts me on hold saying that she is verifying the information,puts me on hold for 15 more minutes.I eventually give up,hang up the phone and begged other drivers for help....

Truly truly disappointed.