Avoiding claims

I have made 3 calls today to iWyze claims and my claim was avoided 3 times.<br> <br> What happened was that my wife and I were cycling when we were assaulted and ****** of our bicycles. <br> <br> The bicycles were not specified items so I tried to place a claim under general valuables. <br> <br> I sent two e-mails about the claim to services@ [URL Removed] and received no response.<br> <br> Let me take you through each call:<br> <br> Call #1: Michael Bila answers and informs me that I can't place a claim. I tell him that I can and that I will send him my policy documentation. He gives me his e-mail and direct line.<br> <br> Call #2: I phone the direct line and someone else answers (unfortunately I did not get her name). I explain my claim and she says that I can claim about R 600. I prove to her that I can claim R 2500 and she request me to hold while she gets my policy. I was on hold for 20 min before I hung up.<br> <br> Call #3: I phone the direct line and Tando (no surname) answers. I explain the story again and I am informed that general valuables exclude bicycles and only covers CHEAP items. Why is it call general VALUABLES? I asked to cancel my policy and was indefinitely put on hold again.<br> <br> To iWyze: Cancel my policy ASAP!