Attempting to find loopholes not to pay for my car insurance claim.

Please could I have the response on my claim. I have reported my accident on the 07 August 2018. I have been contacted twice and advised that they are are busy with my claim. On the 16 August 2018 I was informed that they have information that I have not disclosed some of the claims which occurred prior 2014 with dial direct at the time. I was then given the information to contact telesure to get this report of the claim. I did contact telesure to get the information based on iwyze findings and forwarded the mail to Thantsa Kganyago on the 16 August 2018. The none disclosed claim for 2014 which they are referred to, was a claim not done by myself, as it was done by the company of the truck which bumped the vehicle at the parking lot where I used to work at the time. Their insurance did contact me and advised that they will be sorting out the matter. The repairs was done by their third party claim insurer. Why should I disclose the information which was not at my capacity. This cannot be on my record and there is no records of me claiming to dial direct at the time. If this is iwyze case or their findings of loophole to try and decline my claim. Please do get me the telecom recordings of these findings you are referring to, so I can start engaging with my lawyers. Please can I have prompt response for the claim urgently.