Atrocious service and response from iWyze

On the 21st of December 2022 my car was involved in an aqua planing accident in a torrential downpour. Six weeks, two debit order deductions and little to no proactive communication from iWyze, I still have no feedback on the outcome of my claim. I also have no response or acknowledgment of the letter of complaint I sent to iwyze claims this week. The agent, Lucky, has promised for two weeks running to call back about the finalisation of rhe case, but has never done so except once, to re-ask me the questions that were already answered on the 22nd of December when the claim was first lodged. This is atrocious service from an Old Mutual company. Really disappointing.