Atrocious Claims Process

Hello, <br> <br> When iwyze is still after your business, you'd be fooled that they know customer service! Wait until you actually claim from them, do you realize they know zilch about it. I am appalled by their lack of response, lack of communication and people at the call centre passing the buck- at your expense. <br> I called in to report an incident on the 2nd of december, went through the process of lodging a claim. And that was the last i have heard from iWyze.All the other times its been me calling in and wanting to find out the progress. 2 weeks later, no one had contacted me nor an assessor assigned. Into the 3rd week, I got a hold of the assessor and photos, receipts were handed in to him and was told Ephraim was handling this claim. <br> <br> Its been over a month, and not a word what is happening with this claim BUT I am paying monthly for a product that is letting me down! <br> <br> I called in again today, 4th of Jan, and again I cannot be given a damn answer as to the lack of progress on my claim.<br> <br> The lack of urgency and resolution on your part iwyze is atrocious. <br> <br> I cannot wait for this claim to pay out and cancel this awful insurance!<br> <br> <br>