Arrogant, unhelpful, contemptuous attitude

I lodge this complaint obo my father Mr N Jeftha. His is utterly disgusted at the unprofessional manner in which he was treated yesterday 17/06/2015. He called your Centre to register a claim with the Case No he had been issued by SAPS. Instead of being helped, he was interrogated by your rude Consultant as to where they had been, what they had watched, the name of the movie etc. <br> Your Consultant is not qualified nor is it within her realm of expertise to interrogate your customers in this way. The information about the burglary was included in the Statement taken by the police and faxed through to iWyze. The line of questioning was irrelevant to lodging the claim. . To further add to my father's anxiety , he was issued with what can only be viewed as a veiled threat to deliberately delay the processing of their claim. This is a classic violation of Treating Your Customers Fairly by deliberately putting barriers to an efficient service.Be assured that after this encounter he will more than likely move to a more reputable ST insurer. Be assured too that his treatment will be spread via social media and word of mouth. Furthermore, we are lodging this with the ST Ombudsman as well.