Appalling service

This is the second complaint I'm writing on one incident. I've never had to deal with such terrible service from an insurance company.

From poor service when I called for roadside assistance, now having to deal with a vehicle that came from panelbeaters and still undriveable. My vehicle has had to get towed straight after it left the panelbeaters now I'm told I have to pay for this myself.

This is utter nonsense and I'm cancelling my insurance. There's a huge lack of accountability from the assessor firstly, who claims the issue is not accident related, yet the vehicle is not driveable. I'm being treated like an idiot to be told an issue that occured after the accident is non accident related and I must therefore pay for new diagnosis etc. myself.

I refuse to continue to speaking to clueless agents as I have been calling, thinking the next agent would be better.