Appalling service

Yesterday I called iwyze to lodge a claim in respect of my car. I waited on the phone for about 10 minutes until I ran out of airtime. I then submitted my claim online through the iwyze app. However I did not get any acknowledgment message with details of my claim and the way forward. Even on the app I can’t track the status of my claim. I am not even sure if my claim was successfully submitted online. I called them again this morning and I was told to wait for 13 mins 30 sec. This is appalling service. Whenever you need them most, they are nowhere to be found. I even requested to be called back. Nothing happened. I must just cancel the policy and reverse the debit for this month. I will use the money to cover some of the expenses to fix the car. I would not advise to join iwyze. It is one of the most unresponsive and useless insurance company.