Appalling customer service & Claim process

What a stressful claim process one has had to endure. The consultant working on my claim could not be bothered. Not once has he ever called me with feedback. It has taken 7 weeks for panel beaters to start working on my car. I took a courtesy car a month after my accident to allow the admin process to take place and for parts to be ordered. Just validating a claim took 2 weeks. Pathetic really. Now I can’t even get feedback on an extension on my car hire. The consultant doesn’t give a damn. Once my vehicle is fixed I am going to terminate my policy. I can’t live like this!