Appalling Customer Service

<p>As a policy holder of iWYZE, I am extremely dissatisfied with the lack of service. I have sent numerous emails to the complaints department and received a call from one of the consultants letting me know she will investigate and provide feedback.(Reference number MF- ********** 16) It has been 11 working days since my initial query, and 7 working days since the call and I have not received any feedback from the consultant, even though I have sent follow up emails.</p> <p>What is the point of the complaints department if they do not have the decency to respond to client queries?</p> <p>I have never experienced such appalling service and I would NOT recommend Old Mutual iWYZE to any customer.</p> <p> </p> <p> </p>