Appaling service from Claims

I logged a claim on 28-April, even though I informed the agent that my car was in an un-drivable state it was only towed on 30-May. Luckily the vehicle was at home, I shudder to imagine what I would've done if I'd been stranded on a highway somewhere.<br> I only received a courtesy car on 02-May. All of this was after multiple calls to the call centre, where I spoke to a myriad of different people.<br> <br> Today is 11-May and I still I have had no feedback on the status of the claim. When I called on 07-May I was told they were still waiting for the assessment report. I was promised that the person dealing with my claim would call me back, I am still waiting. I logged a complain on their website this morning, detailing everything that has happened and requesting that they call me back, again I'm still waiting.<br> <br> All that the company does on a daily basis is send a system generated email informing me they are still processing the claim. I am appalled by this lack of service and am definitely on the market for a new insurer.