AN UNPLEASANT EXPERIENCE WITH iWYZE

<p>My first claim as a policy holder since August 2016, my house was broken into. I therefore laid a complain on 3 March 2017 and to date no communication has been received. I supp**** all the information requested to myself that I had to even go to the police station to request A1 statement as the policy holder. Few things I found to be frustrating is the level of interaction from an employee to a client (policy holder) I had to make contacts with the contact centre-the person responsible was not forthcoming instead I was treated as a nuisance. My claim was validated probably the first week of March and today, 3 April 2017, I contacted the guy responsible for my claim: S Ndaba only to be told that my claim was validated and would be paid on an average which they worked on to be less than contents I lost... let alone my house contents that were lost are above this amount even the TV set I lost was above the amount, the sneakers I lost were double the amount, heater and the broken door. Whats worse I wanted to move my car insurance to them too :-( this is rather worrysome to incidents I may come across to in future if on the first few items i lost they do this!!!</p>