TM
Tinah M
1 reviews | Active since Jan 2021
08 Jan 2021, 14:13
Am appalled by the service from Iwyze - Haley and her team manager Ntombi let alone the Iwyze process.
My sister has a vehicle policy with Iwyze. Her car was ****** and recovered in November. Iwyze is taking their sweet time to finalise her claim and also to keep her updated. We literally have to call in all the time.
She is a teacher and currently not able to take or make calls as she is at the making center. As per Team manager Ntombi Sumbana she is not able to assist, i requested to speak to the floor manager and apparently he is in a meeting. Isn't amazing how they are always in meetings when they need to speak to customers? Anyway i requested the CEOs contact details, Ntombi says i must follow the complaints process, meaning i get to be channeled as who i can speak to regarding the matter. Wow am appalled by the service and the attitude to say the least.
Claim handler - Haley McLaren is not even bothered by anything.
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Replies (4)
iWYZE's replyOfficial
08 Jan 2021, 15:08Dear Tinah
We acknowledge receipt of the complaint and the contents have been duly noted.
We confirm that the team reverted back to you in writing outlining the reason why you as the third party cannot be assisted without your sisters consent.
We will be glad to assist once we're able to contact the policy holder and consent is received from the policy holder.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and the contents have been duly noted.
We confirm that the team reverted back to you in writing outlining the reason why you as the third party cannot be assisted without your sisters consent.
We will be glad to assist once we're able to contact the policy holder and consent is received from the policy holder.
Regards
The iWYZE Team
iWYZE's reply08 Jan 2021, 15:08
Official
Dear Tinah
We acknowledge receipt of the complaint and the contents have been duly noted.
We confirm that the team reverted back to you in writing outlining the reason why you as the third party cannot be assisted without your sisters consent.
We will be glad to assist once we're able to contact the policy holder and consent is received from the policy holder.
Regards
The iWYZE Team
We acknowledge receipt of the complaint and the contents have been duly noted.
We confirm that the team reverted back to you in writing outlining the reason why you as the third party cannot be assisted without your sisters consent.
We will be glad to assist once we're able to contact the policy holder and consent is received from the policy holder.
Regards
The iWYZE Team
TM
Tinah M's updateReviewer Update
08 Jan 2021, 15:28It sounds and looks like taking responsibility is something that iwyze is lacking. My sister is at the marking center and will not be able to do the letter, she doesn’t need to as I don’t have to know anyway.Claim is over 6 weeks and you have done nothing to update her or inform her about the whereabouts or her car. Don’t tell me about the letter of authority because I don’t have to know what’s going if you provided your clients with feedback and progress on their claims.
I would assume making sure your customers are happy ,TCF would be a priority. Clearly not because the focus is on your process rather than what you can do to resolve the problem.
Like I said, you don’t have to talk to me. What are you going to do then Iwyze to resolve and finalize the claim???
I would assume making sure your customers are happy ,TCF would be a priority. Clearly not because the focus is on your process rather than what you can do to resolve the problem.
Like I said, you don’t have to talk to me. What are you going to do then Iwyze to resolve and finalize the claim???
TM
Tinah M's update08 Jan 2021, 15:28
Reviewer Update
It sounds and looks like taking responsibility is something that iwyze is lacking. My sister is at the marking center and will not be able to do the letter, she doesn’t need to as I don’t have to know anyway.Claim is over 6 weeks and you have done nothing to update her or inform her about the whereabouts or her car. Don’t tell me about the letter of authority because I don’t have to know what’s going if you provided your clients with feedback and progress on their claims.
I would assume making sure your customers are happy ,TCF would be a priority. Clearly not because the focus is on your process rather than what you can do to resolve the problem.
Like I said, you don’t have to talk to me. What are you going to do then Iwyze to resolve and finalize the claim???
I would assume making sure your customers are happy ,TCF would be a priority. Clearly not because the focus is on your process rather than what you can do to resolve the problem.
Like I said, you don’t have to talk to me. What are you going to do then Iwyze to resolve and finalize the claim???
iWYZE's replyOfficial
08 Jan 2021, 15:36Dear Tinah
Responding to your question will result in us divulging information to you as the third party which is in contravention of the POPI act.
Whilst we understand that your sister is currently occupied, it is imperative that we are able to contact her even via email to finalize the matter.
Regards
The iWYZE Team
Responding to your question will result in us divulging information to you as the third party which is in contravention of the POPI act.
Whilst we understand that your sister is currently occupied, it is imperative that we are able to contact her even via email to finalize the matter.
Regards
The iWYZE Team
iWYZE's reply08 Jan 2021, 15:36
Official
Dear Tinah
Responding to your question will result in us divulging information to you as the third party which is in contravention of the POPI act.
Whilst we understand that your sister is currently occupied, it is imperative that we are able to contact her even via email to finalize the matter.
Regards
The iWYZE Team
Responding to your question will result in us divulging information to you as the third party which is in contravention of the POPI act.
Whilst we understand that your sister is currently occupied, it is imperative that we are able to contact her even via email to finalize the matter.
Regards
The iWYZE Team
TM
Tinah M's updateReviewer Update
08 Jan 2021, 15:47Like I said, I don’t have to know if you provide your customer with feedback. How about you make it your problem now on how are you going to provide her with feedback and finalize her claim?
TM
Tinah M's update08 Jan 2021, 15:47
Reviewer Update
Like I said, I don’t have to know if you provide your customer with feedback. How about you make it your problem now on how are you going to provide her with feedback and finalize her claim?