Always Bad Service

Good Day I reported my Burst Geyser yesterday 19/01/2023 to Old Mutual. Received a Case number ***.This morning the (20/01/2023) i called back for feedback, The consultant kept me on the line for 17 minutes (calls recorded) and then told me I must contact my Broker IEMAS as they cannot assist me.(After receiving a case number yesterday) I called IEMAS and they said they will register the claim(***).They mailed me a claim form that i must fill in and reply to the sent address after a 29 Min call. I have been shunted around for an emergency like a burst geyser and still have not heard back form Old Mutual. This is very bad service. I require the geyser to be changed out today