MB
Moses B
1 reviews | Active since May 2010
18 Aug 2015, 09:00
Almost three weeks without my refund
We are towards the end of the third week since I cancelled my vehicle insurance with iwyze due to dishonest on the part of their consultant. When I cancelled my insurance on the 31st of August, I was promised that my refund will be processed in seven business days. It seems like we have a mathematics problem, it is almost three weeks now without my refund. It was nice to deduct from my account now it is time to refund. I was my money, I do not want any stories. Just process my refund today.
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iWYZE's replyOfficial
18 Aug 2015, 09:44Hello Ntshangase,
Your Complaint ref is MF-*** Biyela, Moses.
We are sorry to learn that our Sales representative did not ask all the questions when your quote was done, hence your request to cancel your policy.
We can confirm that your policy has been cancelled and I have escalated your refund request to our Client Services management to investigate the delay and will be in contact with you soon.
In the mean time, if you have any queries, please do not hesitate to contact us on ***.
Kind regards,
Rodwell
iWYZE Team
Your Complaint ref is MF-*** Biyela, Moses.
We are sorry to learn that our Sales representative did not ask all the questions when your quote was done, hence your request to cancel your policy.
We can confirm that your policy has been cancelled and I have escalated your refund request to our Client Services management to investigate the delay and will be in contact with you soon.
In the mean time, if you have any queries, please do not hesitate to contact us on ***.
Kind regards,
Rodwell
iWYZE Team
Best regards,
iWYZE's reply18 Aug 2015, 09:44
Official
Hello Ntshangase,
Your Complaint ref is MF-*** Biyela, Moses.
We are sorry to learn that our Sales representative did not ask all the questions when your quote was done, hence your request to cancel your policy.
We can confirm that your policy has been cancelled and I have escalated your refund request to our Client Services management to investigate the delay and will be in contact with you soon.
In the mean time, if you have any queries, please do not hesitate to contact us on ***.
Kind regards,
Rodwell
iWYZE Team
Your Complaint ref is MF-*** Biyela, Moses.
We are sorry to learn that our Sales representative did not ask all the questions when your quote was done, hence your request to cancel your policy.
We can confirm that your policy has been cancelled and I have escalated your refund request to our Client Services management to investigate the delay and will be in contact with you soon.
In the mean time, if you have any queries, please do not hesitate to contact us on ***.
Kind regards,
Rodwell
iWYZE Team
Best regards,