Administration nightmare - iwyze & pineapple

iwyze and pineapple coordination is probably the worst thing to ever happen to insurance claim administration. They will go up and down claiming to sort out a simple pothole damage claim for weeks without effective communication to the client. I literally had to personally communicate with the assessors etc because I am basically my own "dedicated claim handler" and I am definitely not having a "fine apple day" for almost a month now from just a simple pothole and pure incompetence from both parties.