Additional Excess on Last day of 6 Month Period

My car is insured with Surewise at Mutual and Federal. I recently had a minor bump that included my rear window. I took out my insurance on 30 September 2014 and lodged the claim on 30 March 2015. I was informed that this was within my first six months of having the insurance and will therefore have to pay an additional R 2 500-00 in excess. For repairs of just over R 8 000-00 I will have to pay R 5250-00 in excess. I have only once had another claim three years ago, also for a minor bump. I begged Surewise to reconsider the additional excess taking the proximity to six months and my history into consideration. They were not at all willing to reconsider this and gave me a straight no. I am aware of the fact that they are insurers but at the end of the day they work with human beings and I feel they should judge each case individually. An additional R 2 500-00 might not be a lot to them but to some of us it really is. <div><br></div><div><em>(Supplier name changed from Mutual &amp