Accused of recklessness for excersizing in my veranda

Bad service from Iwyze - Banele Maseko

Takalani M here.

Our last telephone discussion on the 24th January 2020 at 17h20 which lasted for 17 minutes refers.

We agreed in that he will call me back on monday the 27th January 2020 after 10h00.

Since I have waited for your call nothing has happened, no communication whatsoever. I thought your call was important because it affects my life.

I am sure this you know very well:

iWYZE is committed to:

" Making it easy for clients to complain (for example by telephone, email, the iWYZE website and Old Mutual complaint processes);

 Ensuring that clients have access to and a clear understanding of what procedures to follow to complain;

 Having s****ed and trained staff to handle complaints effectively;

 Dealing with complaints fairly and quickly;

 Ensuring that where a complaint is resolved in favour of the client, the client is compensated appropriately, and notified of what will be done to prevent the same situation from happening again"

The reason for this email is to also to get a clear understanding of the process followed to come to your verdict on y claims. I am sure that 11 days to revert back to me as was agreed by both yourself and me including the times allowed by Iwyze to call clients after 10h00 I am not thumbsucking. Can you do the honourable and call me as promised and stop bad naming the company that I have entrusted with a service.

Telling me that I was reckless by loosing my equipment was your personal feelings.

By also checking my other insurance was being spying and not responding to my claim in terms of your Iwyze policies.