Accident Claim June 03 2022

I was involved in a car accident on the 03 June 2022 around 17h30 called iwyze to inform and my car was towed by one iwyze service provider Khula Khupe to Noordwes Paneelkloppers. Logged a call on the 04.06.2022 spoke to Busi and received a claim number, arrangements for the car hire were also made. Car hire was granted from Avis 06.06.2022 returned 04.07.2022 with assistance from Nicolet Viljoen. 11.06.2022 documents were requested by Hlengiwe Nhlengethwa, 13 & 14.06.2022 I submitted all required documents. 14.06.2022 also received a call from Winnie informing regarding the invoice on all cost for repairs and a detailed attachment of the invoice was sent to me via wattsapp this was after the assessment report. I was told by winnie that I must also forward the invoice to the person who caused the accident so that he can make payment arrangement with insurance. Explained very well to winnie that i had provided all the information for Mohammed Yasuf to the insurance as she said to me that they cannot get hold of him. Kept on making calls for any follow ups almost every week feedback received was that my claim is still under validation. 11.07.2022 received a call from Hlengiwe informing that my May 2022 premium does not reflect on their system and need to make a payment asap to update which i also advised that they can deduct at any time. Payment went through on the 12.07.2022.

15.07.2022 a made a follow up call since i did not receive any feedback regarding the premium, spoke to Nonhlanhla who confirmed that my premium does reflect and was received on their system i then asked when will my car be fixed/authorisation to the panel beater be done and she said Hlengiwe will give me a call maybe by Monday 18.07.2022 or 19.07.2022 to confirm the authorization as Hlengiwe has already knocked off. To my surprise i received a mail from Hlengiwe the very same 15.07.2022 @17h53 that they are still busy with my claim, waiting for premium confirmation. 19.07.2022 @08:07 am i responded to hlengiwe that i had spoken to nonhlanhla and she confirmed that the premium does appear on their system. No call was received since then, instead i made a follow up call again, spoke to Aubrey Ncube who said i must drop him a mail the following day to make a follow up on my claim. 26.07.2022 Aubrey sent me his direct email to explain all the details. 27.07.2022 i rep**** to his email with the explanation but to my unfortunate i did not receive any feedback from Aubrey as well.

11.08.2022 i sent an email to hlengiwe cc Nicolet Viljoen and Aubrey Ncube requesting for any feedback no response yet. I wonder if i will really get any assistance from iwyze.