ACCESS REFUND NOT RECEIVED DUE TO UNPROFESSIONALISM

In July 2024 I got into an accident and I did the whole process of opening a case number and sent that information to Iwyze when I submitted the claim to them. I was told that I will have to pay the access and the insurance will refund me the access after they have received the payment from the other party.

After a month of my car being at the panel beater it was finally home. Two months passed and still there was no communication from the insurance. I made a follow up with the Consultant I was working with (Ms. Tasmine) on Friday, 8 Nov 2024. I was frustrated when she told me that on the system they do not have the information of the other driver.

4 months later after my accident, I am only told now when I make a follow up with regards to my refund that they do not have the information of the other driver on their system....... What was the reason of submitting a CASE NUMBER if they do not have the drivers details on their system? What was the reason of me sending my car photos, Drivers licenses of the driver, Company name, and the drivers and his bosses contact numbers when I submitted the claim when today, 11 Nov 2024 I will be told that there is no information of the company/ drivers on the IWYZE's system.

4months later, still I have not received my refund. This is frustrating and a huge inconvenience on my side. I paid for an access I did not budget for and now I am still waiting for my refund.