Absolutely shocking lack of service

Absolutely shocking lack of service.

I had an accident 8 days ago, and after having to follow up multiple times and practically beg for a response on what's happening , I was told over 2 days that the assessor was assessing my vehicle. I still have not received any form of report. Multiple promises have been made and broken. I was promised a response by COB yesterday. Nothing. Then I was promised no later than 12 today, it's past 12, nothing. I tried to call and speak to a manager, and after holding for ages was told no they all in meetings there's no one I can speak to. I was also promised I would hear about the claim for my daughter's car seat which was insured being paid out this week. Not a word. I reminded, and still nothing. MY DAUGHTER NEEDS A CAR SEAT iWYZE!!!! Can someone please tell me what is being done, has my car even been assessed??????? I want answers now, this is ridiculous.