1 reviews | Active since Jul 2011
A week after submitting a claim online, I haven't heard back AT ALL???
<p>I submitted a claim online (vehicle related) on the 21st of Feb. I haven't heard a thing. What is going on? Terrible service so far - you'd better impress me or I'll be taking my business elsewhere. Shocking when considering the premiums I pay.</p>
They called me, presumably in response to this review, though they haven't bothered to respond here. The consultant Thabang, to his credit, was as professional, courteous and helpful as I would expect. He couldn't find my policy using my ID number, only my policy number (??). They had no record of my claim, so the time I took to submit it online was wasted and really calls into question their systems. Frustrating... The projected no-claims bonus I will be losing as a result of this claim has somehow halved since the last projected figure they sent me some time ago. I have made no claims on my policy until now, so that's weird, not that it really matters now. Other than that, the automatically generated questions I was asked presumed I am a ******** and trying to de***** them. I guess that's how it is with insurance, but I certainly don't feel like a valued customer. I'll be considering my options once this is over and can only hope they honour their side of the agreement.
They called me, presumably in response to this review, though they haven't bothered to respond here. The consultant Thabang, to his credit, was as professional, courteous and helpful as I would expect. He couldn't find my policy using my ID number, only my policy number (??). They had no record of my claim, so the time I took to submit it online was wasted and really calls into question their systems. Frustrating... The projected no-claims bonus I will be losing as a result of this claim has somehow halved since the last projected figure they sent me some time ago. I have made no claims on my policy until now, so that's weird, not that it really matters now. Other than that, the automatically generated questions I was asked presumed I am a ******** and trying to de***** them. I guess that's how it is with insurance, but I certainly don't feel like a valued customer. I'll be considering my options once this is over and can only hope they honour their side of the agreement.