A simple apology would have sufficed, but old mutual does not understand customer service.

I have been a client of old mutual since 1974. In 1999 I requested old mutual to make a policy "paid-up", instead, the cancelled the policy and I forfeited all premiums paid. Over a period of a year and hundreds of phone calls and emails I had no response from them. I sent all the documents per registered mail - till today 11 March 2024 I have had no response from them. I requested, in writing, that old mutual, except for my tax certificate, NEVER contact me again. Yet, their SMS's never stops even if you opt out. I sent them an email under the POPIA act. There answer was "we shall investigate" and two days later they said that I will not receive any messages in future. No apology - it is if they did me a favour. They do not have the foggiest idea of customer care.!