LG
Lloyd G

1 reviews | Active since Jul 2010

18 Apr 2018, 10:08

A month and still no payment

I logged a claim on the 23rd of March with Iwyze Gap Cover, and I am still awaiting payment. I never receive feedback, I have to keep calling the call center and waste my time waiting to speak to someone.

All the correct documents have been uploaded, Iwyze is just stalling because they dont want to pay. Claim reference number: XC401868 .

It has been almost a month. Do you even pay clients who submit viable claims???

0
Replies (3)
iWYZE
iWYZE's reply18 Apr 2018, 10:39
Official

Dear Lloyd

We regret to learn that your service has disappointed you.

As discussed the claim has been escalated to our Gap team for urgent assistance.

We will follow up with you before close of business today.

Regards

The team at iWYZE

iWYZE
iWYZE's reply18 Apr 2018, 16:46
Official

Dear Lloyd

An email has been sent to the email address provided regarding your claim.

We happy that the matter has been resolved in a satisfactory manner.

Thank you you once again for sharing your concerns with us as this will assist in improving the experience for our clients.

Regards

The team at iWYZE

LG
Lloyd G's update18 Apr 2018, 16:59
Reviewer Update
Thanks for following up so quickly, its really appreciated!