92 year old conned into a new policy

My father in law is 92 years old, and due to his age we manage his finances. From January there is now suddenly a debit order for R690. The bank advises it is from Mutual and Federal. There is no correspondence regarding this R690, and no policy has been received. We are trying to make contact with them to try and find out what this R690 is actually for, but there are NO contact details for Mutual and Federal. As we cannot contact Mutual and Federal, we find they are a subsidiary of Old Mutual. We tried calling Old Mutual - and get pushed from pillar to post, and no-one answers their phones. We then sent an email and within 10 minutes we received a response.... DELETED WITHOUT BEING READ so much for customer service!!!!!!! Who in their right mind would CON a 92 year old into a new policy, obviously a greedy broker from Mutual and Federal. It will be interesting to see if we are now contacted before we take this further.