LM
Lerato M

1 reviews | Active since Jan 2024

10 Feb 2024, 22:32

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I had a 3rd party claim and to date I have not received my Excess amount. The person that bumped into me it's a company Truck that has insurance and there is no way the 3rd party hasnt paid Iwyze.

All the time when I escalate I'm being told stories that they will escalate, to date there is no feedback.

I want my excess amount as this was a 3rd part accident.

I even regret adding my new vehicle that I recently bought through iWYZE as they do not take customers claims seriously.

Yes I was paid for fixing the car but the excess amount taken, I want it as the 3rd part paid.

If not resolved ASAP I'll involve my lawyers.

0
Replies (1)
iWYZE
iWYZE's reply11 Feb 2024, 12:18
Official
Good day Lerato M,

We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.

Regards
The iWYZE Team