SM
Sthoko M
1 reviews | Active since Sept 2020
23 Apr 2023, 11:39
****
I would like to express my disappointment with this insurance, I had an accident 18 April, called to log claim, no one called me until I followed up on 19 April. I kept gett Smses that someone is assessing my claim… but no calls for updates. Mind you I need a courtesy car and obviously my car fixed.
21 April I then decide to follow up again.. then I’m told I need yo submit documents which no one called me for.
Isyzwe is a **** and they look for any reason to delay a claim. Please don’t bother signing up with them
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Replies (5)SM
Sthoko M's updateReviewer Update
24 Apr 2023, 10:34Iwyze has the most appalling service ever, how is it that it’s been a week of no feedback on my claim? I’m told there has been no arrival for my car hire because they decided to note it as drivable without engaging me. **** man!!!
SM
Sthoko M's update24 Apr 2023, 10:34
Reviewer Update
Iwyze has the most appalling service ever, how is it that it’s been a week of no feedback on my claim? I’m told there has been no arrival for my car hire because they decided to note it as drivable without engaging me. **** man!!!
iWYZE's replyOfficial
24 Apr 2023, 10:38Dear Sthoko Magwaza
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that your concerns have been directed to the team for urgent assistance. Kind regards
The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that your concerns have been directed to the team for urgent assistance. Kind regards
The iWYZE Team
iWYZE's reply24 Apr 2023, 10:38
Official
Dear Sthoko Magwaza
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that your concerns have been directed to the team for urgent assistance. Kind regards
The iWYZE Team
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that your concerns have been directed to the team for urgent assistance. Kind regards
The iWYZE Team
SM
Sthoko M's updateReviewer Update
25 Apr 2023, 07:51Iwyze will I ever receive a way forward on this matter?
SM
Sthoko M's update25 Apr 2023, 07:51
Reviewer Update
Iwyze will I ever receive a way forward on this matter?
SM
Sthoko M's updateReviewer Update
26 Apr 2023, 09:35Iwyze it's appalling how I have not received any response from your team to date, Lucky Dhladhla as the appointed agent has not called me. I have no car for two weeks now and you tellling me this is acceptable?
DONT EVER TAKE OUT INSURANCE WITH IWYZE!!!
DONT EVER TAKE OUT INSURANCE WITH IWYZE!!!
SM
Sthoko M's update26 Apr 2023, 09:35
Reviewer Update
Iwyze it's appalling how I have not received any response from your team to date, Lucky Dhladhla as the appointed agent has not called me. I have no car for two weeks now and you tellling me this is acceptable?
DONT EVER TAKE OUT INSURANCE WITH IWYZE!!!
DONT EVER TAKE OUT INSURANCE WITH IWYZE!!!
SM
Sthoko M's updateReviewer Update
10 May 2023, 09:14Hi Iwyze,
1. My claim was declined after 3 weeks of me following up with you when your team never attempted to respond to my emails
2. I was then surprised to receive an email with a cancellation that states I will receive all my funds back
3. To date I still have not received any communication after followinfg up with your team on Monday
4. Can you atleast take your clients seriously?
I need my refund!!!
1. My claim was declined after 3 weeks of me following up with you when your team never attempted to respond to my emails
2. I was then surprised to receive an email with a cancellation that states I will receive all my funds back
3. To date I still have not received any communication after followinfg up with your team on Monday
4. Can you atleast take your clients seriously?
I need my refund!!!
SM
Sthoko M's update10 May 2023, 09:14
Reviewer Update
Hi Iwyze,
1. My claim was declined after 3 weeks of me following up with you when your team never attempted to respond to my emails
2. I was then surprised to receive an email with a cancellation that states I will receive all my funds back
3. To date I still have not received any communication after followinfg up with your team on Monday
4. Can you atleast take your clients seriously?
I need my refund!!!
1. My claim was declined after 3 weeks of me following up with you when your team never attempted to respond to my emails
2. I was then surprised to receive an email with a cancellation that states I will receive all my funds back
3. To date I still have not received any communication after followinfg up with your team on Monday
4. Can you atleast take your clients seriously?
I need my refund!!!