1 reviews | Active since Feb 2011
6 Unauthorised Debit orders
On Thursday morning, 11 June 2015, 6 amounts were debited from my ABSA cheque account by iWYZE without my consent and authorisation. My normal monthly debit order was debited on Friday, 29 May 2015. I have no idea what the 6 amounts that were deducted yesterday are for because I have not made any amendments in my policy. When I went to my bank to request the reversal of these debit orders I was told that I have to pay R27 for each reversal. I cannot pay for your mistakes. When I spoke to Katlego from iWYZE yesterday at 11:44 he promised to investigate for me and call me back by 12:00, that was yesterday, 11 June 2015 but so far I have not received that call. I am very disappointed with the conduct of iWYZE and I do not know why they think they can do as they please in my bank account anytime. Maybe it's time for me to cancel my policy with iWYZE because I cannot tolerate this. I am expecting my money back into my account by 12:00 today.
Please accept our apologies for the additional debits to your account - I can completely understand your frustration and agree that you shouldn't be responsible for bearing the costs to reverse the debits.
Pearl Maseko from the Client Services Dept. contacted you to acknowledge and assist with your complaint. She explained that the debits occurred because of a consultant error on our side and apologized for the inconvenience. The consultant involved will receive additional training in order to prevent it from happening again. As agreed with you, these amounts will be credited to your account and your next premium deduction will be lower.
This is not the manner in which we treat our customers and can assure you that going forward we will improve on our service.
Should you have any further queries please email *** .
Kind Regards
Tasmin
iWYZE Team
Best regards,
Please accept our apologies for the additional debits to your account - I can completely understand your frustration and agree that you shouldn't be responsible for bearing the costs to reverse the debits.
Pearl Maseko from the Client Services Dept. contacted you to acknowledge and assist with your complaint. She explained that the debits occurred because of a consultant error on our side and apologized for the inconvenience. The consultant involved will receive additional training in order to prevent it from happening again. As agreed with you, these amounts will be credited to your account and your next premium deduction will be lower.
This is not the manner in which we treat our customers and can assure you that going forward we will improve on our service.
Should you have any further queries please email *** .
Kind Regards
Tasmin
iWYZE Team
Best regards,