4th Month and still not debiting my account !!!!

I am writing to express my profound dissatisfaction with the service I have been receiving from Old Mutual Gap Cover. It has been an ongoing nightmare since I changed my debit order date. Every month, without fail, my account is not debited on the correct day. I find myself constantly on the phone, chasing up on when the debit will happen, which is absolutely infuriating. This level of service is appalling and not what I expected from a reputable company like Old Mutual.

Despite numerous calls and assurances from your team that this issue would be resolved, nothing has changed. I have escalated this matter repeatedly, yet the problem persists. I am at a loss for what to do next. This is the fourth month in a row that I’ve had to deal with this, and quite frankly, it’s unacceptable.

I have communicated with Astrid from Gap Cover and even escalated it to the manager, Charl. However, no action has been taken to rectify the situation. This reflects very poorly on Old Mutual and leaves a lot to be desired in terms of customer service and efficiency.

I am seriously considering canceling my coverage and moving to another provider who values their customers and delivers on their promises. At this point, I would not recommend Old Mutual Gap Cover to anyone.