4 Weeks and my claim is not completed!!!!

Smashed and grabbed on 5 June. Reported it 6.6.15. was told 24 fix handles the window claims. and that they probably wont have some one available for the Saturday. I insisted to have my window replaced Saturday in Jhb, as I stay in the freestate, and not where the incident happened. window was fitted 12:00 Saturday by 24fix. The installer noted the window does not close properly. even wrote on the paper work where I had to sign. said he will return the Monday in the freestate to fix the problem. Phone call from my end to both iwyze and 24 fix, emails and even facebook posts, we are almost 4 weeks after the incident. this is the second helopeter complain about them, and they did not even reply to the first one. Iwyze says the will escalate the problem to 24 fix. The do not call back. I phone 24 fix. They say they will escalate the problem to Iwyze???? I refuse to take this kind of communication. 24 fix cant even say what window was fitted - double single or extended cab. Iwyze even paid 24 fix for claim. that must be reason that no one now worries that the problem has not been resolved.