3rd time lucky? I hope so for Iwyze's part...

People… Steer way clear of this company… This is now my 3rd hellopeter attempt at trying to get Iwyze to take action with regards to my cancelled policy…Let’s hope they get it right the third time round, as the fourth time will be with the FAIS Ombudsman. Without writing out the entire story again (because to date, I have yet to receive any explanation from Iwyze), I took out a policy with Iwyze on 21 May 2020. As a result of them not being willing to do what all of the other insurers were doing with regards to covering the car up until the roadworthy centres would resume business (as a result of COVID 19), I cancelled my policy on 28 May. By this date a pro rata amount of R369.19 was deducted from my account. On date of cancellation, the Iwyze consultant assured me that the amount would be refunded to me within 5 to 7 working days, and that the premium scheduled for 1 June would not be deducted, as the policy was terminated with immediate effect. Low and behold, came 1 June and the premium amount was deducted from my account, despite the assurances given by the consultant. This was an amount of R1378.89. So, on 3 June I wrote my second complaint on hellopeter. In total, Iwyze now owes me R1748.08. On 4 June, a consultant phoned in response to the complaint and said that she had given immediate instruction that my money be refunded and that it would reflect within 5-7 days. We are now at working-day 9 since the 4th of June. Low and behold, yet again, no money has been refunded. The amount of time I have spent trying to get answers and money out of these people is ridiculous. I am starting to think that companies should compensate customers for time wasted.