3rd party claim ignored

I was involved in accident with a motorist who happened to be insured with iWYZE. She was at fault because she hit my car from the back at a high speed and I was stationery at the time. She did submit a 3rd party claim to her insurance for the damages incurred to my vehicle.

I then did a follow up with her insurance as in when will my car be fixed. Their client gave me the ref number for the claim.

As a 3rd party claimant by law iWYZE was suppose to treat my damages as of urgency as their client especially when she admitted that she was at fault, instead they told me that I'll have to wait a minimum of 3 months so that they can first start with the client if I have insurance that I should claim from. How unfair is that...so I should be frustrated and stranded for something that was not even my fault.

I couldn't claim from insurance because I had a huge amount of excess plus additional excess as my policy is still new. I will also take this up with the ombudsman because this is unfair and ********.