3 months to pay a claim!!

I am appalled with the SLA or rather turn around times for approving a claim! The date of incident on this claim was October 2017 and a claim was registered in November 2017.

It is now February 2018 and I am still driving a smashed vehicle around due to your client’s negligence and Iwyze’s delay in approving this claim.

You guys advertise 3rd party liabilty bold and brave but make us practically beg for answers, follow up continuous, with not even ONE call or email from yourselves advising the progress of this claim. African Recovery Solutions that they await a final “quantum” from you guys and have since not received this. I try calling and emailing Paballo Kekana who is the legal administrator on this case and there is no reply!!

I am well aware that other vehicle has been repaired, which was just a small dent to the front bonnet and their number plate, so please advise what the holdup is from Iwyze???

I refuse to drive my vehicle around in this condition for another month due to someone that being too laid back to push buttons on the keyboard and provide African Recovery Solutions with the information they require.

I expect a prompt response in this matter! My next step will be the OSTI.