RM
Ridwaan M
1 reviews | Active since Sept 2021
22 Sept 2021, 18:14
3 Months car still not repaired with Iwyze
I have been unfortunate to have trusted IWYZE with my car insurance only to realize that this company does not care about their customers. I had to log a claim and that is when the fun started. I tried for over two weeks to get a hold of someone telephonically until finally I got some headway only to be stumped again. I have in total been trying to have my car fixed for over three months to date and guess what I still have not been assisted accordingly. I sent two emails to a claim manager and he did not even have the decency to respond. Please be aware of this horrific customer service people.
Helpful (0)
Replies (10)0
Replies (10)
iWYZE's replyOfficial
23 Sept 2021, 11:32Dear Ridwaan
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance.
Kind regards
The iWYZE Team
iWYZE's reply23 Sept 2021, 11:32
Official
Dear Ridwaan
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance.
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
Please be assured that we have directed your request to the claims team for urgent assistance.
Kind regards
The iWYZE Team
RM
Ridwaan M's updateReviewer Update
23 Sept 2021, 11:44Dear Iwyze Team
I would like to thank you for your prompt response. I will await feedback from the claims department accordingly and advise of progress on this platform.
Rgs
I would like to thank you for your prompt response. I will await feedback from the claims department accordingly and advise of progress on this platform.
Rgs
RM
Ridwaan M's update23 Sept 2021, 11:44
Reviewer Update
Dear Iwyze Team
I would like to thank you for your prompt response. I will await feedback from the claims department accordingly and advise of progress on this platform.
Rgs
I would like to thank you for your prompt response. I will await feedback from the claims department accordingly and advise of progress on this platform.
Rgs
iWYZE's replyOfficial
23 Sept 2021, 12:12Dear Ridwaan
We have escalated your concerns to our claims team manager as well the appointed service provider.
We will certainly keep you updated on the status as well.
We have escalated your concerns to our claims team manager as well the appointed service provider.
We will certainly keep you updated on the status as well.
Kind regards
The iWYZE Team
iWYZE's reply23 Sept 2021, 12:12
Official
Dear Ridwaan
We have escalated your concerns to our claims team manager as well the appointed service provider.
We will certainly keep you updated on the status as well.
We have escalated your concerns to our claims team manager as well the appointed service provider.
We will certainly keep you updated on the status as well.
Kind regards
The iWYZE Team
RM
Ridwaan M's updateReviewer Update
23 Sept 2021, 12:55Dear Iwyze Team
Please may I ask how you managed to pass my concerns on to the relevant parties without any of my details?
Rgs
Please may I ask how you managed to pass my concerns on to the relevant parties without any of my details?
Rgs
RM
Ridwaan M's update23 Sept 2021, 12:55
Reviewer Update
Dear Iwyze Team
Please may I ask how you managed to pass my concerns on to the relevant parties without any of my details?
Rgs
Please may I ask how you managed to pass my concerns on to the relevant parties without any of my details?
Rgs
RM
Ridwaan M's updateReviewer Update
23 Sept 2021, 13:20Dear IWYZE Team
I think it should be safe to say that this seems like a lie you choosing to post on a public platform. Would you tolerate a customer lying to you? I have been left with service provider that cannot complete the work on my car to my satisfaction and even this is acceptable. Now I ask if a customer lies what will you do? DOUBLE STANDARDS...
I think it should be safe to say that this seems like a lie you choosing to post on a public platform. Would you tolerate a customer lying to you? I have been left with service provider that cannot complete the work on my car to my satisfaction and even this is acceptable. Now I ask if a customer lies what will you do? DOUBLE STANDARDS...
RM
Ridwaan M's update23 Sept 2021, 13:20
Reviewer Update
Dear IWYZE Team
I think it should be safe to say that this seems like a lie you choosing to post on a public platform. Would you tolerate a customer lying to you? I have been left with service provider that cannot complete the work on my car to my satisfaction and even this is acceptable. Now I ask if a customer lies what will you do? DOUBLE STANDARDS...
I think it should be safe to say that this seems like a lie you choosing to post on a public platform. Would you tolerate a customer lying to you? I have been left with service provider that cannot complete the work on my car to my satisfaction and even this is acceptable. Now I ask if a customer lies what will you do? DOUBLE STANDARDS...
iWYZE's replyOfficial
23 Sept 2021, 13:50 Dear Ridwaan
Kindly note that a complaints specialist has reached out to you by way of email.
Regards
The iWYZE Team
Kindly note that a complaints specialist has reached out to you by way of email.
Regards
The iWYZE Team
iWYZE's reply23 Sept 2021, 13:50
Official
Dear Ridwaan
Kindly note that a complaints specialist has reached out to you by way of email.
Regards
The iWYZE Team
Kindly note that a complaints specialist has reached out to you by way of email.
Regards
The iWYZE Team
iWYZE's replyOfficial
23 Sept 2021, 14:44Dear Ridwaan
Kindly provide us with an alternate number as the team at Renew-It are trying to reach you.
Regards
The iWYZE Team
Kindly provide us with an alternate number as the team at Renew-It are trying to reach you.
Regards
The iWYZE Team
iWYZE's reply23 Sept 2021, 14:44
Official
Dear Ridwaan
Kindly provide us with an alternate number as the team at Renew-It are trying to reach you.
Regards
The iWYZE Team
Kindly provide us with an alternate number as the team at Renew-It are trying to reach you.
Regards
The iWYZE Team
RM
Ridwaan M's updateReviewer Update
23 Sept 2021, 17:15So I finally received a email from Techno Star( first email since they have my car) Still awaiting for Iwyze to contact me or respond to my email as promised by the claims manager.
RM
Ridwaan M's update23 Sept 2021, 17:15
Reviewer Update
So I finally received a email from Techno Star( first email since they have my car) Still awaiting for Iwyze to contact me or respond to my email as promised by the claims manager.
iWYZE's replyOfficial
24 Sept 2021, 16:41Good day Ridwaan
We apologize for any inconvenience this has caused.
We will certainly follow up with claims regarding their commitment to contact you.
Regards
The iWYZE Team
We apologize for any inconvenience this has caused.
We will certainly follow up with claims regarding their commitment to contact you.
Regards
The iWYZE Team
iWYZE's reply24 Sept 2021, 16:41
Official
Good day Ridwaan
We apologize for any inconvenience this has caused.
We will certainly follow up with claims regarding their commitment to contact you.
Regards
The iWYZE Team
We apologize for any inconvenience this has caused.
We will certainly follow up with claims regarding their commitment to contact you.
Regards
The iWYZE Team
RM
Ridwaan M's updateReviewer Update
28 Sept 2021, 14:06Dear Iwyze
I want to advise you that I am still wit out a car. I have been asked by Iwyze to allow the service provider to complete the repairs. This really shocks me thou considering that I have been to fetch my car 4 Times now and all occasions the work carried out was not to my satisfaction. So I ask why is this been allowed ? They have my car for close to 2 months now and they cannot get the car right. So I ask is there some sort of deal to protect the service provider at my expense? I pay for the insurance yet it seems that I work for the panel beater and I have been asked to accommodate them continuously. So does this sound like a transparent company?
I want to advise you that I am still wit out a car. I have been asked by Iwyze to allow the service provider to complete the repairs. This really shocks me thou considering that I have been to fetch my car 4 Times now and all occasions the work carried out was not to my satisfaction. So I ask why is this been allowed ? They have my car for close to 2 months now and they cannot get the car right. So I ask is there some sort of deal to protect the service provider at my expense? I pay for the insurance yet it seems that I work for the panel beater and I have been asked to accommodate them continuously. So does this sound like a transparent company?
RM
Ridwaan M's update28 Sept 2021, 14:06
Reviewer Update
Dear Iwyze
I want to advise you that I am still wit out a car. I have been asked by Iwyze to allow the service provider to complete the repairs. This really shocks me thou considering that I have been to fetch my car 4 Times now and all occasions the work carried out was not to my satisfaction. So I ask why is this been allowed ? They have my car for close to 2 months now and they cannot get the car right. So I ask is there some sort of deal to protect the service provider at my expense? I pay for the insurance yet it seems that I work for the panel beater and I have been asked to accommodate them continuously. So does this sound like a transparent company?
I want to advise you that I am still wit out a car. I have been asked by Iwyze to allow the service provider to complete the repairs. This really shocks me thou considering that I have been to fetch my car 4 Times now and all occasions the work carried out was not to my satisfaction. So I ask why is this been allowed ? They have my car for close to 2 months now and they cannot get the car right. So I ask is there some sort of deal to protect the service provider at my expense? I pay for the insurance yet it seems that I work for the panel beater and I have been asked to accommodate them continuously. So does this sound like a transparent company?