2months have passed and still no feedback on claim

I have had my vehicle repaired paid the excess in July already. And I am constantly waiting for someone to get back to me about the 3rd party claim. I have called and been told everything from there is nothing on the system to unfortunately we have not paid the Panel Beater yet and therefore cannot process the claim. I mean??? How is that my problem? We pay you a monthly amount for a SERVICE which you do not even provide. I have called and called. Left messages asking for the legal department to call me back and tell me what is happening! I have gotten NOTHING! I am so unhappy that FNB moved me over to iWYZE, I would never have gone on my own. I will definitely start looking for another insurance company! Cos there is no service what so ever from iWYZE!