2 Months of BS service

<p>After submitting a claim, 1 of the 2 items I had claimed for was replaced but there was no resolution after 3 weeks for the outstanding equipment.</p> <p>My emails were ignored for days and even weeks but I tried to persist through it. Once we had some terrible excuse for a communication channel my claim representitive had sent me a quote for replacement equipment but low and behold it was all wrong, compatibility issues and you can only imagine what little knowledge this "claims manager" had.</p> <p>At this point all my equipment had been approved for replacement.(I was waiting for the outstanding item)</p> <p>After a further 2 weeks with no resolution to my claim, it was moved onto another "claim person" which had taken a look at all the paperwork and setup a meeting with me.</p> <p>We had our meeting and I was comfortable that my claim would be handled.</p> <p>A further 2 weeks passed and I was notified of my claim was partly rejected and my policy would be cancelled.</p> <p>2 Months for them to come back to me with this feedback.</p> <p>Honestly pathetic service and terrible product. </p> <p>I will never deal with this service/franchise again.</p> <p> </p>