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I called in to ask that you please update all my payments on all credit bureas as I spoke to Experian today and they tell me that this information is not updated. I spoke to Sharyn who’s tone was really unacceptable. She tells me that you have no contract with Transunion therefer don’t update the information. Firstly this is a serious problem because when we take out insurance with you, you ask for permission to obtain our information from these institutions. This also appears as an enquiry on my name. I am in a process of purchasing a house. I do not want anything that will reflect badly on my name.

How Sharyn spoke to me was really uncalled for, I mean she could have transferred the call to someone who wants to help me. This is why I disconnected her call I will not be subjected to such service.