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Mmathari M
1 reviews | Active since Feb 2012
06 Jul 2020, 11:04
Worms in Creamy Maize Flour
I bought Iwisa Creamy maize flour for my kids only to find worms in it. The expiry date for this is 07 March 2021. I sent them an email on the 22nd of June to this day I have been waiting for a reference number or my complain and feedback. What a service I got.
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Replies (3)0
Replies (3)
Iwisa Maize Meal's replyOfficial
06 Jul 2020, 11:17Good Day Mmathari,
We have tried to make contact with you on the number provided, but our attempts have been unsuccessful as the call rings unanswered. Kindly note that a Customer Care representative will contact you to assist accordingly. Regards Premier FMCG Customer Care line
We have tried to make contact with you on the number provided, but our attempts have been unsuccessful as the call rings unanswered. Kindly note that a Customer Care representative will contact you to assist accordingly. Regards Premier FMCG Customer Care line
Iwisa Maize Meal's reply06 Jul 2020, 11:17
Official
Good Day Mmathari,
We have tried to make contact with you on the number provided, but our attempts have been unsuccessful as the call rings unanswered. Kindly note that a Customer Care representative will contact you to assist accordingly. Regards Premier FMCG Customer Care line
We have tried to make contact with you on the number provided, but our attempts have been unsuccessful as the call rings unanswered. Kindly note that a Customer Care representative will contact you to assist accordingly. Regards Premier FMCG Customer Care line
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Mmathari M's updateReviewer Update
06 Jul 2020, 11:27I only received one phone call 2 days after sending an email from a lady confirming that she is rooting the email to the complaints department.
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Mmathari M's update06 Jul 2020, 11:27
Reviewer Update
I only received one phone call 2 days after sending an email from a lady confirming that she is rooting the email to the complaints department.
Iwisa Maize Meal's replyOfficial
06 Jul 2020, 11:46Hi Mmathari,
Thank you for bringing this to our attention and we apologise for the inconvenience caused. We can confirm that feedback has been provided reference number: CAS-16367.We trust you will find the above in order, and we consider the matter to be resolved.
Regards Customer Care
Thank you for bringing this to our attention and we apologise for the inconvenience caused. We can confirm that feedback has been provided reference number: CAS-16367.We trust you will find the above in order, and we consider the matter to be resolved.
Regards Customer Care
Iwisa Maize Meal's reply06 Jul 2020, 11:46
Official
Hi Mmathari,
Thank you for bringing this to our attention and we apologise for the inconvenience caused. We can confirm that feedback has been provided reference number: CAS-16367.We trust you will find the above in order, and we consider the matter to be resolved.
Regards Customer Care
Thank you for bringing this to our attention and we apologise for the inconvenience caused. We can confirm that feedback has been provided reference number: CAS-16367.We trust you will find the above in order, and we consider the matter to be resolved.
Regards Customer Care