NS
Nomsa S
1 reviews | Active since Feb 2024
18 May 2024, 13:45
Live worms in Iwisa maize meal
I am so disappointed in Iwisa maize meal, I found live worms in it this morning while making porridge for my 2 year old and my mom who has just undergone surgery. The maize meal was almost finished which means we have been eating the worms. I've been a loyal customer of Iwisa since I grew up but I'm afraid this is the end of the road for me and my family with it. I'm so disgusted and cant believe we've been eating worms all along
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Iwisa Maize Meal's replyOfficial
20 May 2024, 14:02Good day Nomsa S
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
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We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
***
***
Iwisa Maize Meal's reply20 May 2024, 14:02
Official
Good day Nomsa S
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
***
***
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
***
***